Customer Service Policies
Beckons will gladly accept returns or exchange of any new clothing that has not been washed or worn, or any defective garment, within 30 days of receipt of your order. A refund will be given to a customer only if the item was purchased from us directly.
Please understand we cannot be responsible for lost packages that are not shipped via insured mail. Refunds will not be issued for shipping charges. If you request an exchange, we will pay shipping and handling for the items shipped back to you. Allow 10 business days from the time we receive your package for your request to be processed.
To send a return, print out a return form and enclose the item(s) you wish to return. If you are unable to print this form, include your name, return address, a daytime phone number and instruction of what to exchange or return.
If you do not see the item you are looking for online, it is because we are sold out and will no longer carry it. There is always a chance that one of our retailers, may still have an in-season item if we are out of it. If you have to have it, together, we will try to track it down.
METHOD OF PAYMENT
All prices are in U.S. currency. At this time, we accept credit card payments only. We take Visa, Master Card and Discover. Beckons is required to collect 7.72% sales tax on orders shipped to Colorado.
We try to ship all orders within 5 business days of receipt; however, if an order requires communication with a customer, order-processing resumes after the communication is received (whether by e-mail or phone). Please allow for delivery time in your area, which may be 5-7 business days when going to either coast. We ship to the U.S. and Canada.
Orders are shipped via USPS or UPS. We offer ground, 2-day, and Overnight service. Unfortunately UPS does not offer Saturday or Sunday delivery, and is unable to ship to P.O. boxes.